The Integrated Care Partnership

The Integrated Care Partnership 2018-04-11 Person 4 5 0

This GP has the worse telephone call system of all time. Its a 1 minute automated telephone call system which just keeps adding additional options before you can actually ring through to a human being. And another option dial this. And another option please dial that. ALSO 'if you have a emergency please call 999', no one with a actual emergency could possibly go through the effort of looking up and calling this number and then wait for you to talk to them for. The system is just to convoluted and frustrating than helpful. I appreciated the receptionists patience and they were very friendly but this system does negatively impact my patience before I get to talk to them.

The Integrated Care Partnership 2018-01-11 Person 4 5 0

Hard to get an appointment by phone, need to walk or try online for an appointment. GPs I've seen, all know their stuff and are helpful.

The Integrated Care Partnership 2018-01-04 Person 2 5 0

I have been trying to get through to the surgery for 2 days and it just puts the call in a holding queue with music. I have had to speak to Stoneleigh Health care twice to ask them to pass on a message for the surgery to call me. I asked for Doctor Johnson to call me regarding a private referral to a specialist due to an urgent problem and unfortunately missed the call as at work. The only message he left was his name and time at 11am, now at 2.07pm I still cannot get through to speak to him. I am very worried due to a medical issue and I find the service unacceptable.

The Integrated Care Partnership 2017-12-18 Person 2 5 0

It is impossible to get the phone answered in this surgery, and various services have short windows.

The Integrated Care Partnership 2017-01-06 Person 3 5 0

The GP is great, if you get your appointment as the staff at reception/ phone are really the worst you can stay on hold for more than 20min with no one picking up the phone ... I been waiting (on hold) from 8:58 to 9:19 until I hang up ???? It's not the first time and I'm sure it won't be last... such a shame that a good practice has such reception staff